Reference

Understanding Your Rights and Our Policy Terms

These legal terms govern how your mega328 account works, how we handle your data, and what applies when you use our platform in Indonesia or other eligible regions.

Account Terms ApplyData Handled Per PolicyIndonesia Region EligibleDANA, OVO, GoPay CoveredContact Us Directly
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mega328 Understanding Your Rights and Our Policy Terms
POLICY CONTACT

Reach Us About a Legal or Policy Question

If you have a question about these terms, want to request your data, or need to report a policy concern, use any of the contact paths below. Have your account ID and any relevant transaction reference ready before reaching out — it speeds up the process considerably.

Team online

Live Chat

Open the chat icon from any page on the platform. Available during active support hours for account, transaction and policy questions.

Email Support

Send a written policy query to our support email. Include your account ID and the specific policy section you are asking about for a faster reply.

Account Help Centre

Access the Help Centre from your account dashboard. Filter by Legal or Policy to find documented answers to common terms and data questions.

HOW WE HANDLE DATA

Security, Retention and Your Account Rights

We apply account-level security measures to protect your personal and payment data. Cookie use, data retention timelines, and your right to request changes are all part of how we operate — here is what each area covers in practice.

Cookie Policy We use session and analytics cookies to keep your account logged in and to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.
Data Retention Account and transaction records are kept for the period set out in our internal data policy. After that period, data is removed from active systems unless a dispute is open.
Account Security Your account is protected by password and OTP verification. Any linked e-wallet — DANA, OVO or GoPay — requires confirmation before a withdrawal is processed.
Request a Change To update, correct or request removal of your personal data, contact our support team directly with your account ID. We aim to action verified requests without unnecessary delay.

Common Questions About Our Legal Terms

These are the policy and legal questions we get asked most often. If your question is not here, reach out via live chat or email with your account details.

Yes, these terms apply to any account opened through mega328 where access is permitted under local law. Eligibility depends on your region and the applicable laws where you are located.

We collect the information you provide at registration, plus session logs, device identifiers and transaction records tied to your DANA, OVO or GoPay activity on the account.

Data is retained for the period set by our internal policy. Once that period expires and no open disputes remain, your records are removed from active systems per our retention schedule.

Yes. Contact our support team via live chat or email with your account ID. We will verify your identity and action the request. Deletion requests may take a few business days to process.

Wallet details are used only to process the transactions you request. We do not share wallet data with outside parties beyond the payment processing chain required to complete your transfer.

Raise the issue immediately through live chat or email. Provide your account ID and a clear description of the concern. Our support team will log and escalate the matter following our internal security process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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